WHOLELIFE AFTERCARE PRIVACY POLICY

This Privacy Policy describes how Wholelife Aftercare (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website at wholelifeaftercare.com or interact with our services.

CONTACT INFORMATION
Wholelife Aftercare
2550 Somersville Rd Ste 23
Antioch, CA 94509
Phone: (925) 967-6500
Email: Sales@WholeLifeAftercare.com

INFORMATION WE COLLECT

Personal Information:
– Name and contact information (email address, phone number, mailing address)
– Payment information (processed securely through third-party payment processors)
– Order history and purchase details
– Communication preferences
– Customer service interactions

Automatically Collected Information:
– IP address and device information
– Browser type and version
– Pages visited and time spent on our website
– Referring website information
– Cookies and similar tracking technologies

HOW WE USE YOUR INFORMATION

We use your personal information to:
– Process and fulfill your orders
– Provide customer support and respond to inquiries
– Send order confirmations and shipping notifications
– Communicate about our products and services (with your consent)
– Improve our website and services
– Comply with legal obligations
– Prevent fraud and ensure security

INFORMATION SHARING

We do not sell, trade, or rent your personal information to third parties. We may share your information with:
– Service providers who help us operate our business (shipping companies, payment processors, email service providers)
– Legal authorities when required by law or to protect our rights
– Business partners only with your explicit consent

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies to:
– Remember your preferences and settings
– Analyze website traffic and usage patterns
– Provide personalized content and advertisements
– Enable social media features

You can control cookies through your browser settings, though some website features may not function properly if cookies are disabled.

SOCIAL MEDIA INTEGRATION

Our website may include social media features and widgets from platforms like Facebook and Instagram. These features may collect information about your visit and are governed by the privacy policies of the respective social media platforms.

EMAIL MARKETING

If you subscribe to our email communications, we will use your email address to send you:
– Product updates and announcements
– Special offers and promotions
– Educational content about piercing and tattoo aftercare

You can unsubscribe from our emails at any time by clicking the unsubscribe link in any email or contacting us directly.

SMS MARKETING

If you opt-in to receive text messages from us, we may send you:
– Order updates and shipping notifications
– Promotional offers and product information
– Important account information

You can opt-out of SMS communications by replying STOP to any text message or contacting us directly.

DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

YOUR RIGHTS

Depending on your location, you may have the right to:
– Access the personal information we have about you
– Correct inaccurate or incomplete information
– Delete your personal information
– Restrict or object to certain processing activities
– Data portability
– Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided above.

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

CHILDREN’S PRIVACY

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

INTERNATIONAL USERS

If you are accessing our website from outside the United States, please note that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the effective date. Your continued use of our services after any changes constitutes your acceptance of the new Privacy Policy.

GOOGLE ANALYTICS

We use Google Analytics to analyze website traffic and usage patterns. Google Analytics uses cookies to collect information about how visitors use our site. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on.

PAYMENT PROCESSING

We use third-party payment processors to handle credit card transactions. These processors have their own privacy policies and security measures. We do not store complete credit card information on our servers.

BUSINESS TRANSFERS

In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owner as part of the transaction.

CONTACT US

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: Sales@WholeLifeAftercare.com
Phone: (925) 967-6500
Address: 2550 Somersville Rd Ste 23, Antioch, CA 94509